Returns, Refunds & Exchanges

Returns

We accept returns within 14 days of delivery, provided the garment is unworn, unwashed, and in its original condition with all tags attached. Each piece is handcrafted and inspected before dispatch, so we kindly ask that you treat it with the same care.

To initiate a return, please contact us at hello@nariofficial.co with your order number. We will provide a return authorisation and instructions for shipping the item back to our atelier.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly dispatched.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 5–7 business days.

Please note that shipping charges are non-refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund.

Exchanges

We offer exchanges for a different size or colour, subject to availability. Exchange requests must be made within 14 days of delivery and the garment must be in its original, unworn condition.

To request an exchange, email us at hello@nariofficial.co with your order details and preferred exchange item. We will reserve the replacement once your return is authorised.

Faulty or Damaged Items

Every Nari garment is inspected by hand before it leaves our atelier. If your item arrives damaged or with a defect, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund, including return shipping, at no cost to you.

Non-Returnable Items

Made-to-order and bespoke pieces cannot be returned or exchanged unless faulty, as they are created specifically for you. Sale items are final sale and not eligible for return or exchange.

Contact

For any questions about our policies, please reach out to us at hello@nariofficial.co. We aim to respond within 24 hours during business days.