Get in touch
Contact the Atelier
For sizing help, orders and delivery, exchanges, bespoke commissions or press — write to us directly at hello@nariofficial.co. We aim to respond within 24 hours during business days.
How we can help
Sizing and fit
Between sizes or unsure how a layer should sit? Check the size guide on each product page, then tell us your usual size and the piece you have in mind — or browse our bestselling layers to start with the pieces our community returns to first.
Orders and delivery
Include your order number and we will trace your parcel. For delivery times, costs and tracking, see our shipping policy — we deliver across the UK and worldwide.
Exchanges
We offer exchanges within 14 days of delivery, subject to condition and availability — full details in our exchange policy. Email us with your order number and preferred replacement.
Bespoke and press
For commissions, share the occasion, timing and any references; for press, the publication and deadline. To understand the handwork behind each piece, read the story of kantha embroidery or meet our founders.
Frequently asked questions
How do I get help with sizing?
Check the size guide on each product page, then email hello@nariofficial.co with your usual size and the piece you are considering — tell us how you like your layers to fit and we will advise.
How do I ask about an order or delivery?
Email us with your order number. For delivery times and costs, see our shipping policy — we deliver across the UK and worldwide with tracking provided on dispatch.
Do you offer returns?
We offer exchanges within 14 days of delivery, not returns or refunds — see our exchange policy for conditions. Email us with your order number to request an exchange.
Do you take bespoke or press enquiries?
Yes. Email us with the occasion, timing and any references — for press, include the publication and deadline — and we will reply from the London atelier. You can also browse the full atelier while you wait.